Subscription Management

As a dotloop user, you have full control over your Premium subscription, right from your account. Follow this guide to learn where to manage your subscription.

• Managing Premium subscription
• Managing Business+/Team subscription

Managing Premium subscription

Have you just joined a brokerage or team that provides Premium? Need to manage your current subscription? If yes, then follow these steps to learn more.

If you wish to update the payment method on your account, you can do so by going to our Virtual Billing Assistant: https://dotloop.force.com/billing

NOTE: Before continuing, we would like to point out that in the case of cancellation of your Premium services, your account will be downgraded to a Freemium status. The following features are available only with our Premium offering:

• Unlimited loop creation
• Unlimited loop contributors (Freemium users can only add people up to 90 days after loop creation)
• VIP phone support
• Task templates
• Add to team

Step 1: Click My Account in the profile selector menu

To access the My Account section, click on the profile selector menu at the top right of the page. In the dropdown menu, click the My Account link.

Step 2: Click the Manage Subscription link in the left menu

Manage Subscription is the second last option in the list, above Apps.

Step 3: View subscription information

If you are currently a Premium subscriber, you will see your current rate plan, subscription renewal date, and the option to cancel. Click Cancel to cancel your subscription.

Step 4: Click Cancel Subscription to confirm

Cancel Subscription is located to the bottom left of the window.

Managing Business+/Team subscription

All of our Business and Team partnerships are for yearly terms. Please reach out to your success manager to discuss your account and renewal date.