- How do I change my name, email, and password?
- I cannot log into my dotloop account.
- What web browsers does dotloop support?
- I am having trouble accessing a document or loop.
- I have been shared a document, but see nowhere to sign it.
- I have signed a document, but it still shows I have fields left.
- My account says it has been locked out for 24 hours, how can I get back into it?
- Can I use dotloop on my tablet or smart phone?
- Can I use the dotloop mobile app?
- How do I print or download documents?
How do I change my name, email, and password?
Changing your personal information can be accomplished via the settings section of your account. To access this, navigate to the profile icon (this will be a circle with either your profile picture, or initials). In the profile menu, click on MY ACCOUNT. Here on your settings page, you will see a section labeled PERSONAL INFORMATION, where you can change your name, esign name, change your email, and change your password. When finished be sure to click save at the bottom!
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I cannot log into my dotloop account.
If you are having trouble logging into your account, due to being locked out, or forgetting your password, you can quickly gain access back. First, navigate to dotloop.com, and at the top click SIGN IN. When at the sign in screen, click on the FORGOT YOUR PASSWORD? link. Here you will enter your email address associated with your account, as well as the captcha code and click the REQUEST button. This will send you an email which will allow you to reset your password, and gain access back to your account.
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What web browsers does dotloop support?
The dotloop desktop site supports all the major browsers, such as Google Chrome, Microsoft Edge, Safari, and Mozilla Firefox. We also support mobile web.
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I am having trouble accessing a document or loop.
If you have received a document in an email and are having trouble accessing the document (or loop), you will want to ensure that you are using the most up to date browser. You will also want to ensure to perform some simple maintenance on your browser, to clear out any unwanted cached files that may be causing you issues.
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I have been shared a document, but see nowhere to sign it.
When a document is shared to you for signing, you will see a flashing button at the top that says START SIGNING. If you do not see this then you have no fields assigned to you for signing. If this is the case, we suggest reaching out to the person who shared the document to you.
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I have signed a document, but it still shows I have fields left.
If you have completed signing a document, and it still shows you have fields left, then this might be because you were not only given the ability to sign the document, but also fill out the fields within the document. Once you are confident you have fully completed the document, then click I'M DONE at the top of your page. You may be prompted that you have skipped some fields. Since we know we have finished the document, click SKIP and the document will be sent back to the person who shared it with you!
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My account says it has been locked out for 24 hours, how can I get back into it?
To bypass the 24 hour lock on your account you can reset your password to gain access. To do this, go to dotloop.com, click sign in, and then click FORGOT YOUR PASSWORD? and follow the prompts. Resetting your password will grant you access back into your account!
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Can I use dotloop on my tablet or smart phone?
Yes! The dotloop website is optimized for mobile browsing, but we do recommend keeping your phone's operating system and browsers up to date.
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Can I use the dotloop mobile app?
Yes! The dotloop mobile app is free for anyone to use. It is available on the Android or iOS platforms, but does require that you sign up for an account. We recommend you sign up with the email address you have received documents to.
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How do I print or download documents?
If you are shared a document to sign, navigate to the top of the page, and to the right of the flashing START SIGNING button you will see three dots. Click on these dots and choose the PRINT/DOWNLOAD option. This will download a PDF copy of the document to your computer for you to view or print.
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