So, you want to change your email address, but when you enter the new email address you want to change it to, you get this:

No way! That email can't be in use, I've never used it on dotloop before!

Actually, sometimes you'll have an email registered with dotloop and you may not even realize it! Don't worry, here's what you do about this.

First, something needs to be done about this email you want to use, but can't. You need to first gain access to the account under the email address you want to use, and then use a third email address to free up the desired email. Lastly, you need to change your email address on the first account to the address you want to use. Follow the steps in each of these sections:

Gain access to to the account under the email address you want to use
Free up the desired email
Change the email address on the original account

Gain access to the account under the email address you want to use

Step 1: Click Sign out in the profile selector menu

Sign out of the account you're currently in by clicking the Sign out link at the bottom of the profile selector menu.

Step 2: Click Forgot your password?

Assuming that you don’t know the password to the account registered with the desired email address, click the Forgot your password? link on the dotloop login page.

If you already know the password for the account with this email skip to these steps.

Step 3: Fill out your email address

Complete the email field and click the Continue button at the bottom.

Step 4: Open your email inbox

Check the email inbox for that email address. An email will be sent to you from dotloop with a subject that reads: Password reset request. Open the email and click the Reset Password button.

Step 5: Enter new password

Type your new password twice, then click the Save button to finalize the process. You will now be prompted to log in to your account with your new password.

Note: The password requirements for dotloop are to have at least 6 characters, with at least one number and one letter.

Step 6: Sign in with the email you want to use

Free up the desired email

Now, you need to change the email address for this account in order to free up the email address you want to use, in order to put it on the original account with all of your loops! Go back through the steps to change the email on this account. You will need a third email address.

Why do you need a third email address?

Good question. In dotloop, your account cannot be deleted, so you can't just delete the account to free up this email address. Instead, you have to change this email address to another address that is not in use by another dotloop account.

Step 1: Click My Account in the profile selector menu

To access the My Account section of your account, click on the profile selector menu at the top of the page. In the dropdown menu, click the My Account link.

Step 2: Change the email address

Click on the email field under the Personal Information section. Delete the email address (this should be the one you want to use for your original account) and type in a new, third email address.