Due to the ever-changing landscape of devices and their software, and because as they age, devices become slower and less secure, leading to a less than optimal experience overall. For the best experience with our site and mobile app, we strongly encourage you to ensure you have the most up-to-date version of your device, as well as its operating system.
While we suggest having the newest device, with the most up to date version of iOS, we are compatible with devices that are running iOS 13 at the minimum (this is subject to change as we update). The list of supported devices are as follows:
- iPhone 11
- iPhone 11 Pro
- iPhone 11 Pro Max
- iPhone XS
- iPhone XS Max
- iPhone XR
- iPhone X
- iPhone 8
- iPhone 8 Plus
- iPhone 7
- iPhone 7 Plus
- iPhone 6s
- iPhone 6s Plus
- iPhone SE
- iPod touch (7th generation)
- iPad Pro 12.9-inch (4th generation)
- iPad Pro 11-inch (2nd generation)
- iPad Pro 12.9-inch (3rd generation)
- iPad Pro 11-inch (1st generation)
- iPad Pro 12.9-inch (2nd generation)
- iPad Pro 12.9-inch (1st generation)
- iPad Pro 10.5-inch
- iPad Pro 9.7-inch
- iPad (7th generation)
- iPad (6th generation)
- iPad (5th generation)
- iPad mini (5th generation)
- iPad mini 4
- iPad Air (3rd generation)
- iPad Air 2
These devices will run the minimum supported operating system of iOS 13.
To ensure the smoothest dotloop experience, it is always a good idea to make sure your browser is up to date, as well as perform some basic maintenance from time to time.
With any iOS device you can quickly perform all browser maintenance in a few taps! Start first by navigating to the settings of you iOS device. Once in the settings, scroll down until you see Safari and tap.
Next, tap on Clear History and Website Data.
You will now be met with a prompt to continue. Tap Clear History and Data.
That's it! This will clear the cookies, history, and cached data that will cause inconsistencies and performance issues with your device. We recommend doing this regularly to ensure your device is always working smoothly and efficiently.